Shipping Policy

Under this Shipping Policy, free standard shipping applies to every U.S. order, and we ship only to valid addresses in the United States.

Estimated Transit Time

To clarify the delivery standard, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Address Accuracy and Delivery Issues

Under the stated fulfillment timeline, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Cancellations, Returns, and Taxes

As part of our U.S. delivery service, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. For order and tracking support, Taxes are collected as required by applicable law.

Tracking

Within our shipping process, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Order Processing

For U.S. order fulfillment, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Merchant and Customer Care Information

Within the customer-care standard, Store name: The Ordinary

For customer reference, Contact email: Support@Theorsdrnay.shop

To keep delivery expectations clear, Phone: (530) 187-4269

For consistent shipment handling, Physical and return address: 466 W 5th Ave, Anchorage, AK 99501, US

To explain the shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).