About Us
To connect products with their stated uses, The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.
Policies and Support
Across the current product range, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Our Service Commitments
- For customer reference, free standard shipping on every U.S. order and tracking after shipment.
- For customers exploring the catalog, Clear processing, delivery, return, exchange, and payment information.
- Within our skincare assortment, Responsive customer care during the service hours stated below.
- For a clear shopping experience, Product specifications, care guidance, and safety information based on the applicable product listing.
Merchant and Customer Care Information
To keep product guidance practical, Store name: The Ordinary
For responsible product use, Contact email: Support@Theorsdrnay.shop
As part of our customer-care standard, Phone: (530) 187-4269
For an informed store experience, Physical and return address: 466 W 5th Ave, Anchorage, AK 99501, US
Within our product-information standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).