Contact Us

Under the applicable store policy, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.

Order Requests

For customer-care requests, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Customer Care Hours

To support a timely response, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Merchant and Customer Care Information

To protect account information, Store name: The Ordinary

To route the request correctly, Contact email: Support@Theorsdrnay.shop

Within our customer-care process, Phone: (530) 187-4269

For a clear service request, Physical and return address: 466 W 5th Ave, Anchorage, AK 99501, US

As part of our support standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).